Channels & Integrations
Omnichannel Connectivity & Integrations
AutoBiz interfaces directly with official Meta enterprise messaging APIs (WhatsApp, Instagram DMs, Facebook Messenger), provides an embeddable Live Web Chat Widget, powers built-in product catalogs, broadcasts marketing campaigns, and dispatches authenticated webhooks.
Official Meta WhatsApp Cloud API
AutoBiz operates exclusively over Meta's enterprise Cloud API infrastructure. We never use unofficial browser emulators or risky device mirrors:
Using AutoBiz will never cause your WhatsApp or social accounts to be banned because we connect exclusively via Meta's official Cloud API. Your account safety is guaranteed by official Meta architecture. As with any social media account, account standing is simply determined by standard communication—avoiding unsolicited spam so customers don't block or report your number.
Deliver quick reply buttons, list pickers, media headers, and catalog item cards directly into the customer's WhatsApp interface for friction-free browsing.
Instagram DMs & Facebook Messenger
Unify your Meta social channels into a single conversational inbox and lead management pipeline:
- Instagram DMs: Automatically answer incoming DMs from Instagram stories, reels, product tags, and profiles with live catalog and stock accuracy.
- Facebook Page Messenger: Instantly engage incoming leads from Facebook ads, answer frequently asked questions, and collect customer contact info 24/7.
- Unified Contact Identity: Inquiries across WhatsApp, Instagram, and Messenger merge into a single customer profile in your AutoBiz Live Inbox.
Built-In Product Catalog & Digital Storefront
Manage your items natively within AutoBiz (/dashboard/products). Your AI sales agent checks live stock across WhatsApp, Instagram, and Facebook Messenger, while your hosted digital storefront (autobiz.lk/shop/[slug]) gives customers an instant mobile catalog:
Add products once with variations (sizes, colors, weights), prices in LKR, SKU inventory counts, and photos. The AI performs real-time operations during chats:
Queries actual variation quantities before quoting availability to customers, preventing overselling.
Creates itemized pending orders with customer shipping address, mobile number, and payment preferences directly into /dashboard/orders.
Provides a branded mobile catalog at autobiz.lk/shop/[slug] with one-tap chat checkout.
Universal Live Web Chat Widget
Deploy your trilingual AI sales assistant directly onto your website with 1 line of JavaScript. Visitors can browse your live catalog, ask questions in Sinhala, Tamil, or English, and chat directly with your team:
Streams seamlessly into your unified Live Inbox (/dashboard/conversations) alongside WhatsApp and Instagram with instant 1-click human takeover.
WhatsApp Broadcast Marketing Campaigns
Launch targeted promotional broadcasts to your customer base directly from the AutoBiz Campaign Manager (/dashboard/campaigns):
Use pre-approved marketing and utility message templates with dynamic placeholders like {{customer_name}} and interactive quick action buttons.
Upload customer phone numbers via CSV or filter existing contacts by tag (e.g. VIP, Past Buyers). AutoBiz tracks sent, delivered, read, and reply metrics in real time.
HMAC-Signed Outbound Webhooks
Trigger real-time events in your internal ERP, warehouse dispatch system, or custom CRM when key milestones occur:
Every webhook payload is delivered via HTTP POST with a cryptographic X-AutoBiz-Signature header so your backend can verify authenticity.
order.createdNew in-chat order placedlead.capturedContact details capturedhandoff.requestedHuman takeover triggeredbooking.confirmedCalendar slot confirmedAES-256-GCM Credential Security
Your channel tokens, API keys, and business credentials are never stored in plaintext:
All Meta Permanent Access Tokens, channel credentials, and Google Calendar OAuth refresh tokens are encrypted at rest with AES-256-GCM using unique per-tenant encryption keys.