Please read these terms carefully before deploying AutoBiz. This agreement defines platform scope, merchant testing duties, probabilistic Large Language Model limitations, our 12-hour refund policy, and comprehensive liability protections.
Last Updated & Effective Date: September 2026 · Sri Lanka
Pure Software Provider
AutoBiz is strictly a software tool. Merchants bear 100% commercial responsibility for all AI communications.
Probabilistic AI & Errors
LLMs can hallucinate or make mistakes. AI statements do not create binding legal contracts on AutoBiz.
12-Hour Refund Window
Wallet refunds are permitted strictly within 12 hours. Consumed credits are non-refundable. Payout within 3 workdays.
Total Indemnification
Merchants agree to hold harmless AutoBiz and its founders from all consumer disputes and business losses.
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1. Acceptance of Terms & Meta Platform Policies
By accessing, registering for, or using the AUTOBIZ platform (operated at autobiz.lk and associated subdomains), you (“Merchant”, “User”, or “Subscriber”) enter into a legally binding agreement with AUTOBIZ. You acknowledge that our services interface directly with Meta Platforms, Inc. APIs and agree to strictly comply with all applicable third-party platform rules:
Meta Platform Terms
WhatsApp Business Terms of Service
Meta Business Messaging Policy
Meta Commerce & Merchant Policies
If you do not agree to these Terms in their entirety, you must immediately cease accessing the platform and disconnect your connected messaging channels.
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2. Platform Scope & Software Provider Status
AUTOBIZ is strictly and exclusively a software technology platform provider. We provide software tools that connect to Meta APIs, orchestrate conversational AI, transcribe audio files, and track administrative orders. We do NOT sell merchant products, manufacture goods, manage inventory, execute courier deliveries, or act as an escrow or payment gateway.
All commerce transactions, customer relationships, service agreements, and financial arrangements made across WhatsApp, Instagram, or Messenger exist solely and exclusively between the Merchant and the Merchant's customer. AUTOBIZ is never a party to customer orders.
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3. Sole & Absolute Merchant Responsibility for AI Oversight
AUTOBIZ supplies training interfaces, knowledge base upload tools, system prompt inputs, and customizable guidelines. However, the Merchant maintains the sole, absolute, and non-delegable duty to:
A. Pre-Deployment Rigorous Testing:Merchants must thoroughly test their AI agent in the dashboard sandbox and on private internal numbers before enabling public automated replies.
B. Knowledge Base & Catalog Accuracy:Merchants are solely responsible for ensuring uploaded price sheets, product variations, bank account details, and shipping terms are accurate, complete, and regularly updated.
C. Active Live Supervision & Human Takeover:Merchants must actively monitor conversation feeds and use the 1-click Human Takeover button or direct WhatsApp mobile app replies (which auto-pause the AI) whenever sensitive or complex transactions occur.
AUTOBIZ ASSUMES ZERO LIABILITY FOR WHAT THE AI AGENT SAYS, COMMUNICATES, PROMISES, OR OMITS IN ANY CUSTOMER INTERACTION.
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4. Administrative Account Access, Troubleshooting & AI Training Authorization (“Login as Owner”)
To ensure rapid technical support, continuous platform reliability, hands-on onboarding, and prompt bug resolution, Merchants explicitly authorize and grant full permission to AUTOBIZ system administrators, support engineers, and technical personnel to securely access, log in to, and view their merchant account workspace (“Login as Owner” / Administrative Impersonation).
By registering an account, connecting messaging channels, or utilizing the AUTOBIZ platform, the Merchant explicitly consents and agrees that AUTOBIZ authorized personnel may access their account portal for the following legitimate technical, operational, and support purposes:
A. Technical Troubleshooting & Bug Remediation:Diagnosing and fixing system errors, live inbox message sync delays, webhook connection drops, calendar synchronization anomalies, manual order creation issues, waybill range configurations, and courier tracking integrations directly inside the affected workspace.
B. Assisted AI Training & Knowledge Base Optimization:Assisting merchants in structuring business knowledge, uploading product catalogs, configuring appointment rosters and branch hours, fine-tuning system prompts, and optimizing AI conversational guardrails to ensure maximum accuracy and prevent hallucinations.
C. Channel Onboarding & Health Verification:Verifying official WhatsApp Business API credentials, Instagram DM and Facebook Page connections, WebChat widget embeds, SMS gateway delivery settings, and credit wallet balances upon merchant request or system alerts.
D. Confidentiality & Security Safeguards:All administrative sessions are strictly restricted to vetted AUTOBIZ technical personnel, executed over encrypted TLS connections, and logged in internal system audit trails. AUTOBIZ personnel are bound by strict non-disclosure obligations and will never disclose merchant business records, customer contact details, or private chat histories to third parties.
Merchants acknowledge and agree that this administrative access is a standard, indispensable operational capability of our managed SaaS platform. If an enterprise merchant requires customized access restrictions or formal prior-notice protocols, such terms must be established via a separate Enterprise Service Level Agreement (SLA) with support@autobiz.lk.
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5. AI Hallucinations & LLM Inherent Limitations
PROBABILISTIC NATURE OF LARGE LANGUAGE MODELS:The AUTOBIZ platform utilizes advanced generative Large Language Models (LLMs) and speech-to-text models (such as OpenAI Whisper, GPT architecture, and Meta Llama). By their fundamental mathematical nature, LLMs are probabilistic, non-deterministic prediction engines.
Merchants explicitly acknowledge and agree that:
The AI agent can and may occasionally make mistakes, generate factually incorrect outputs, miscalculate totals, misinterpret colloquial Singlish slang, or produce unexpected answers (“hallucinations”).
Whisper audio transcription may occasionally mishear heavy background noise, unclear pronunciation, or distorted microphone recordings.
No artificial intelligence system is 100% infallible. By choosing to deploy automated AI on your channels, you voluntarily assume all operational risks associated with automated generative text.
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6. Non-Binding Nature of AI Conversational Outputs
Automated statements, price quotes, discount offers, delivery commitments, or stock confirmations provided by the AI agent in chat are strictly informal estimates and do not constitute legally binding contracts, warranties, or promises on behalf of AUTOBIZ or the Merchant.
Merchants maintain the absolute authority and obligation to correct, amend, or reject any order, price, or booking that resulted from an AI hallucination or communication error prior to order fulfillment.
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7. Updated Refund & Credit Wallet Policy
AUTOBIZ provides a prepaid LKR wallet system. Effective September 2026, the following strict conditions govern all refund requests for wallet top-ups and credit packages:
1. Strict 12-Hour Request Window:Refund requests for wallet top-ups or credit package purchases are only permitted within 12 hours of the exact payment/approval timestamp. Requests submitted after 12 hours from the transaction will not be accepted under any circumstances.
2. Consumed Credits Are Strictly Non-Refundable:If any portion of the credited funds has already been consumed (e.g. for AI messages, Whisper voice note processing, or Meta API session costs), already consumed credits are completely non-refundable. Only the unconsumed, remaining balance from that specific eligible top-up is refundable.
3. Processing Timeframe (Up to 3 Working Days):Approved refunds will be processed and credited back to the merchant's source account within up to 3 working days via direct local bank transfer or payment reversal.
4. How to Submit a Valid Refund Request:To initiate an eligible refund within 12 hours, email support@autobiz.lk or WhatsApp 0729995959 with your Account ID, Top-Up Transaction Slip, and Reason for Refund.
WhatsApp Cloud API: Automated responses can only be dispatched within the customer-initiated 24-hour service window. Outbound marketing broadcasts require Meta-approved template messages and documented customer opt-in.
Instagram DMs & Facebook Messenger: Customers must initiate contact first. Cold outreach, mass unsolicited DM scraping, or spamming is strictly prohibited and leads to immediate suspension.
Official APIs Only: AUTOBIZ relies solely on official Meta Cloud infrastructure. Merchants must not connect unofficial browser scrapers or third-party reverse-engineered bots.
Account Safety Guarantee & Standard Social Platform Conduct
Using AutoBiz will never cause your WhatsApp or social media accounts to be banned. AutoBiz integrates exclusively via Meta's official enterprise Cloud APIs (WhatsApp Business Platform & Meta Graph API), which are 100% authorized, recognized, and approved by Meta. Our software will never put your accounts at risk.
Just like any regular personal or business WhatsApp number, an account's standing on Meta platforms is determined strictly by ordinary user conduct. A number can only face restrictions through basic social media violations, such as:
Multiple customers manually blocking or reporting your number because you sent unsolicited messages or cold promotions.
Broadcasting bulk messages to recipients who never gave prior opt-in consent to receive texts from your business.
Violating Meta's standard Commerce and Community Policies.
Because AutoBiz operates solely as an official software technology provider, AutoBiz assumes zero liability if a merchant conducts unsolicited spamming or incurs customer complaints resulting in Meta account action. For legitimate customer service and order handling, your account is completely safe.
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9. Customer Opt-Out Mandate & AI Identification
Mandatory AI Greeting: The AI automatically identifies itself as an assistant upon initiation. Merchants must not configure prompts to deceptively impersonate living humans.
Instant Opt-Out Enforcement: When a customer texts STOP, UNSUBSCRIBE, CANCEL, or QUIT, the AI agent is immediately silenced for that contact. Re-messaging opted-out users is strictly forbidden.
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10. Prohibited Goods & Acceptable Use Policy
You may not use AUTOBIZ to market, sell, or communicate regarding:
11. In-Chat Orders, Manual Bank Verification & No Courier Integration
No Automated Bank OCR Settlement: AutoBiz does NOT perform automated bank slip OCR verification or verified bank settlements. While customers can send image attachments of payment receipts in the chat, merchants bear the affirmative and non-delegable duty to manually log into their own bank accounts to confirm that funds have cleared before releasing any merchandise. AutoBiz assumes zero liability for forged slips, fraudulent claims, or unverified payments.
No Courier Integration or Delivery Services: AutoBiz is NOT a courier service and maintains NO direct technical integrations, partnerships, or dispatch services with courier providers (such as Domex, Koombiyo, Prompt Xpress, Pronto, or others). AutoBiz solely records customer-provided contact details and addresses in the merchant dashboard for the merchant to fulfill independently. AUTOBIZ assumes zero liability for damaged goods, transit delays, lost parcels, or uncollected Cash on Delivery cash.
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12. Healthcare, Legal & Emergency Disclaimers
AutoBiz is administrative business software. It is NOT certified as clinical triage software or emergency response infrastructure. If you operate a medical or dental clinic, you must instruct patients to contact 1990 Suwa Seriya or visit the nearest hospital in acute emergencies.
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13. Service Availability, Third-Party Outages & Force Majeure
We target 99.9% uptime. However, AUTOBIZ shall not be held liable for service interruptions caused by Meta API downtime, cloud infrastructure outages, Sri Lankan telecommunications failures, national power outages, or events of Force Majeure.
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14. Disclaimer of Warranties & Monetary Liability Cap
TO THE FULLEST EXTENT PERMITTED BY LAW, AUTOBIZ AND ITS SERVICES ARE PROVIDED STRICTLY “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.
UNDER NO CIRCUMSTANCES SHALL AUTOBIZ, ITS FOUNDERS, OPERATORS, DIRECTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
Loss of merchant profits, business opportunities, sales revenue, or goodwill;
Mispriced orders, incorrectly quoted shipping fees, or inventory misstatements made by the AI agent;
Customer disputes, negative consumer reviews, or chargebacks;
Meta account suspensions, WhatsApp phone number bans, or quality rating downgrades.
MAXIMUM MONETARY CAP: In any event, the total aggregate liability of AUTOBIZ for any claim shall be strictly capped at the fees actually paid by the merchant to AUTOBIZ during the thirty (30) days preceding the incident, or Rs. 5,000 LKR, whichever amount is lesser.
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15. Comprehensive Merchant Indemnification
The Merchant agrees to defend, indemnify, and hold harmless AUTOBIZ, its founders, owners, operators, developers, employees, contractors, and agents from and against all claims, liabilities, lawsuits, damages, losses, costs, and reasonable legal fees arising out of:
• Any AI-generated message, quotation, delivery commitment, or interaction sent to the Merchant's customers;
• The Merchant's products, services, delivery logistics, refunds, and order fulfillment;
• Any violation of consumer protection regulations, privacy laws, or intellectual property rights;
• Any breach of Meta Platform policies or WhatsApp Business guidelines by the Merchant.
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16. Intellectual Property & Merchant Data Ownership
Merchants retain full intellectual property ownership of all product descriptions, logos, customer lists, and uploaded knowledge base documents. AUTOBIZ retains exclusive ownership of all software code, proprietary algorithms, design tokens, and platform infrastructure.
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17. Account Suspension & Termination
AUTOBIZ reserves the right to suspend or terminate accounts immediately without prior notice if a merchant engages in prohibited goods sales, spam broadcasts, abuse of platform systems, or non-compliance with Meta policies.
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18. Governing Law & Colombo Courts Jurisdiction
These Terms are governed by and construed in accordance with the substantive laws of the Democratic Socialist Republic of Sri Lanka. Any dispute, claim, or controversy arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka.
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19. Legal Notices & Compliance Desk
For official legal notices, data requests, or compliance inquiries: