Platform Capabilities &
Release Architecture

Transcribes customer audio voice notes in colloquial Singlish, formal Sinhala, and Tamil, generating instant context-aware text replies.

Business owners can reply to customers directly from their WhatsApp mobile app. AutoBiz automatically detects merchant messages and pauses the AI so staff can chat uninterrupted.

When buyers upload transfer slips, the AI acknowledges receipt, links the screenshot directly to the pending order in the dashboard, and prompts staff for safe verification.

Dynamic delivery fee computation based on customer city/postal code with configurable free shipping thresholds and cash on delivery surcharges.

Send Meta-approved promotional templates with dynamic customer name and coupon variables, achieving 98% open rates via official Cloud API.

Single unified inbox bringing Instagram DMs, story replies, and Facebook Messenger chats into one shared team console.

Automatically follows up with shoppers who left products in their chat cart within Meta’s compliant 24-hour service messaging window.

Staff can monitor AI dialogues in real-time, click "Take Over" to reply manually, and have the bot automatically pause until handed back.

Extracts recipient name, delivery street address, and Sri Lankan mobile numbers (+94 / 07x) directly from unstructured chat text.

Real-time SKU tracking for sizes, colors, and stock counts. The AI proactively informs buyers if a requested size is currently sold out.

Validates percentage or flat LKR coupon codes in chat, automatically recalculating totals and recording redemption history.

Generates unique order IDs (e.g. #ABZ-8921) and dispatches automated confirmation summaries and order updates directly in chat.

Checks live availability, books confirmed slots, generates Google Meet links, and synchronizes external calendar modifications instantly.

Eliminates double bookings and race conditions when multiple customers request overlapping appointment time slots simultaneously.

Configure distinct working hours per day, buffer times between sessions (e.g. 15 mins), and custom dates for holiday store closures.

Sends timed appointment reminders 24 hours and 1 hour before scheduled consultations, drastically reducing customer no-show rates.

Recursively crawls merchant website pages, store policies, and FAQ sections into high-density vector embeddings in under two minutes.

Upload product manuals, warranty guides, and price sheets in PDF, DOCX, or TXT formats with automatic semantic chunking.

Captures customer questions the AI cannot answer with high confidence, letting merchants supply the official answer once to train the agent permanently.

Constrains AI answers exclusively to merchant-verified facts. The bot never invents discounts, unapproved delivery promises, or fake inventory.

Every merchant receives a responsive online store with hero banners, custom brand colors, category tabs, and SEO meta tags.

Support for multiple product images, item descriptions, variant pricing (e.g. S / M / L), and customizable buyer note fields.

Customers can build a cart on the web store and click "Order on WhatsApp" to transfer their selected items directly into chat.

Effortlessly migrate existing product catalogs from Excel or CSV files with automated column mapping and price updates.

Direct server-to-server connection with Meta infrastructure eliminating unofficial QR-scraping risks, 99.9% uptime, and Green Tick eligibility.

Transparent pay-as-you-go billing starting from Rs. 1,000 via local bank transfer with deposit receipt upload and no surprise USD charges.

Enterprise architecture with per-merchant data isolation, AES-256-GCM token encryption, and automated database backups.

Comprehensive dashboard tracking message delivery rates, peak conversation hours, AI resolution percentages, and total sales revenue generated.