PLATFORM INTEGRITY · AUTOBIZ ACCEPTABLE USE POLICY (AUP)
Acceptable Use Policy & Merchant Conduct Standards.
This Acceptable Use Policy establishes strict, legally binding guidelines governing the deployment of AI customer service agents, Meta Cloud API integrations, anti-spam enforcement, and merchant liabilities on AutoBiz.
Last Updated & Effective Date: September 2026 · Colombo, Sri Lanka
Pure Software Provider
AutoBiz provides software connectivity tools. We do not pre-screen, vet, monitor, or endorse merchant AI configurations or prompt data.
100% Merchant AI Liability
Merchants bear sole commercial and legal responsibility for every offer, price, and conversational statement produced by their AI agents.
Zero Meta Ban Liability
We use official Meta Cloud APIs. Account standing depends solely on merchant conduct. We bear zero liability for WhatsApp or social channel bans.
Termination & Forfeiture
Violations result in immediate account termination, agent disablement, and complete forfeiture of remaining wallet credits without refund.
SECTION 1
1. Scope & Technology Provider Status
AUTOBIZ operates strictly and exclusively as a software technology infrastructure provider. We provide cloud-based API connectors, natural language routing pipelines, conversational AI workflows, and customer management interfaces.
By accessing, creating an account, connecting messaging channels, or utilizing the AutoBiz platform, you (“Merchant”, “Subscriber”, or “User”) unconditionally acknowledge that AutoBiz does not inspect, vet, pre-approve, edit, or censor merchant training data, system instructions, or conversational content prior to transmission.
Software Intermediary OnlyAutoBiz does not manufacture, sell, store, price, deliver, or warrant any merchant product or service advertised through connected channels.
Global & Local BindingThis policy applies equally to all connected channels including WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat widgets.
SECTION 2
2. Comprehensive AI Disclaimer & Sole Merchant Responsibility
CRITICAL AI DISCLAIMER: AutoBiz utilizes third-party Large Language Model (LLM) architectures (including Google Vertex AI / Gemini). LLMs operate probabilistically and can generate unpredictable, incomplete, out-of-context, or factually inaccurate answers (“hallucinations”).
The merchant maintains 100% full, exclusive, and unshared legal, commercial, and operational liability for:
Prompt Engineering & Custom Knowledge Bases: All system instructions, product catalogs, prices, discount policies, stock inventories, return guidelines, and documents uploaded to the agent.
Conversational Statements & Quotations: Every price quote, warranty assertion, stock commitment, delivery time estimate, and contractual term generated by your AI agent.
Affirmative Oversight & Audit Duty: Merchants are contractually required to audit conversation logs regularly and promptly update training prompts when inaccuracies occur.
Non-Endorsement Guarantee: AutoBiz does NOT vet, endorse, or verify merchant representations or AI claims made to consumers.
Under no circumstance will AutoBiz be held responsible for sales loss, customer reimbursement disputes, unfulfilled orders, or price discrepancies caused by AI agent outputs.
SECTION 3
3. Meta Cloud APIs & Zero Liability for Third-Party Channel Bans
OFFICIAL META CLOUD ARCHITECTURE: AutoBiz connects exclusively to the official, enterprise-grade Meta Cloud API (WhatsApp Business Platform, Instagram Graph API, Messenger API). Using our software never triggers algorithmic detection as unauthorized scrapers or unofficial reverse-engineered tools.
However, account standing, phone number quality ratings, and messaging volume limits on Meta platforms are determined entirely by merchant operational conduct:
Causes for Meta Penalties
• Unsolicited cold broadcasts without prior opt-in
• High recipient block rates and “Report as Spam” flags
• Violations of Meta Commerce or WhatsApp Business Policies
• Deceptive advertising or prohibited goods listings
Recommended Best Practices
• Engage only in direct inbound customer-initiated conversations
• Monitor Meta Business Manager Phone Quality metrics daily
EXPLICIT DISCLAIMER OF LIABILITY FOR BANS: Under no circumstances does AutoBiz bear any liability, financial responsibility, or operational indemnity if Meta Platforms, Inc. or any telecommunications provider restricts, rate-limits, temporarily suspends, or permanently bans a merchant's WhatsApp Business number, Facebook page, Instagram profile, or business portfolio. All associated financial or commercial damages are borne 100% by the merchant.
AutoBiz enforces a zero-tolerance policy against unsolicited communications, spam, and unconsented broadcast marketing. Merchants must observe the following rules without exception:
No Purchased or Scraped Phone Lists: You must never import, upload, or message contacts obtained from third-party lead brokers, public directories, web scrapers, or group scraping tools.
Explicit Prior Affirmative Consent: Outbound template marketing messages may only be delivered to recipients who have explicitly consented to receive communications from your business (e.g. via website checkout opt-in box, in-store receipt, or previous business relationship).
Immediate Opt-Out Processing: Any outbound marketing broadcast must include clear, conspicuous opt-out instructions (e.g. “Reply STOP to unsubscribe”). Once a contact requests to unsubscribe, all further outbound marketing messages must cease immediately.
You are strictly prohibited from using AutoBiz to promote, market, sell, or provide customer assistance for any of the following commercial goods or services:
Tobacco & VapingCigarettes, cigars, chewing tobacco, e-cigarettes, vape cartridges, or related nicotine paraphernalia.
SECTION 6
6. Prohibited High-Risk AI Specializations (Medical, Legal, Finance)
AutoBiz is strictly an e-commerce, customer support, and administrative workflow tool. It is NEVER certified for high-stakes fiduciary or life-safety applications.
No Medical Diagnosis or Treatment Advice: Merchants must never train or prompt AI agents to diagnose symptoms, recommend pharmaceuticals, provide clinical triage, or replace licensed medical professionals.
No Legal Opinions: Agents must not provide statutory legal advice, draft enforceable court pleadings, or counsel users on ongoing litigation.
No Regulated Investment Advice: Agents must not recommend stock purchases, foreign exchange transactions, mutual fund allocations, or cryptocurrency speculation.
Emergency Service Disclaimer: AutoBiz cannot connect to police, fire, ambulance, or government crisis helplines. Merchants must instruct customers experiencing emergencies to dial national emergency numbers (e.g. 119 in Sri Lanka) immediately.
To prevent deceptive consumer interactions and comply with Meta platform messaging guidelines, merchants must adhere to transparent disclosure standards:
Automated Identity DisclosureMerchants must not deceptively misrepresent the AI agent as a living human employee if queried by customers. When requested, or upon initial engagement, the agent must clearly identify itself as an automated AI assistant powered by AutoBiz.
Human Agent Escalation ProtocolMerchants are strongly advised to configure a fallback route where customers requesting a real human agent (“talk to human”, “agent”, “operator”) are transferred to the merchant's human live chat inbox.
SECTION 8
8. Financial Integrity, Cash on Delivery (COD) & Bank Slip Fraud
When using AutoBiz to capture orders, compile Cash on Delivery (COD) records, or review bank transfer payment slips:
Authentic FulfillmentMerchants must honor accepted customer orders and fulfill goods as promised. Taking advance bank payments without intending to ship goods is strictly fraudulent and will trigger instant account termination and police reporting.
Mandatory Human Verification for Bank SlipsThe AI agent collects customer payment slip images and records them directly in the order details. Merchants must always manually verify actual funds cleared in their online banking portal before dispatching parcels. AutoBiz does not perform automated banking clearance or insure against forged payment receipts.
Merchants must not compromise, attack, or abuse platform infrastructure. Prohibited technical activities include:
No Reverse Engineering: Decompiling, reverse engineering, or extracting source code, prompt structures, or algorithms.
No Rate Limit Bypassing: Using unauthorized bots or automated tools to circumvent API rate limits or wallet balance enforcement.
No Jailbreak Injections: Attempting prompt injection attacks or jailbreaking Google Cloud Vertex AI infrastructure.
No Vulnerability Probing: Performing uncoordinated penetration testing, port scans, or network fuzzing on AutoBiz domains.
SECTION 10
10. Immediate Account Termination & Credit Forfeiture Rights
UNILATERAL ENFORCEMENT POWER: AutoBiz reserves the absolute, unconditional right, exercisable at our sole and exclusive discretion without prior judicial process or formal advance notice, to:
Immediate Account Suspension or Termination: Instantly disable merchant login access, deactivate webhooks, and revoke API credentials.
Immediate AI Agent Shutdown: Sever active messaging channel connections to WhatsApp, Instagram, and Messenger to halt further messages.
COMPLETE FORFEITURE OF REMAINING CREDITS: Any unconsumed wallet balance, prepaid message quota, or subscription fee remaining on the merchant's account shall be permanently forfeited as liquidated damages to compensate for system remediation, compliance audits, and platform defense costs. No refund will be granted under any circumstance.
Referral to Law Enforcement: In cases of criminal activity, fraudulent bank slip manipulation, narcotics distribution, or online harassment, AutoBiz reserves the right to report account telemetry to the Sri Lanka Police Computer Crime Investigation Division (CCID) and CERT.
As an express condition of accessing the AutoBiz platform, you agree to protect and defend AutoBiz against any claims arising from your use of our software.
The merchant agrees to indemnify, defend, and hold completely harmless AUTOBIZ, its parent company, founders, directors, officers, software engineers, affiliates, and contractors from and against any and all:
Third-Party Claims & LawsuitsAny consumer dispute, customer compensation demand, or legal action arising from product defects, pricing errors, delivery delays, or statements made by your AI agent.
Meta Penalties & FinesAny regulatory fee, contractual assessment, or sanction imposed by Meta Platforms, Inc. resulting from merchant spam or policy breaches.
Statutory FinesAny governmental penalties imposed under consumer protection, fair trading, or data privacy statutes.
Legal ExpensesAll reasonable attorney fees, court filing costs, forensic investigation fees, and settlement outlays incurred by AutoBiz.
SECTION 12
12. Disclaimer of Warranties & Total Monetary Liability Cap
AUTOBIZ IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Maximum Financial Liability CapTo the maximum extent permitted by applicable Sri Lankan law, the total cumulative liability of AutoBiz, its founders, and employees for all claims of any nature arising under or relating to this Acceptable Use Policy or the platform shall be strictly limited to the lower of:
(a) The net software subscription fees paid by you to AutoBiz in the thirty (30) days preceding the incident, or (b) LKR 10,000 (Ten Thousand Sri Lankan Rupees).
In no event shall AutoBiz be liable for any indirect, punitive, special, incidental, or consequential damages (including loss of profits, commercial goodwill, or business interruption).
If you are a consumer, merchant, or third party who has received unauthorized messages, spam broadcasts, fraudulent bank demands, or harmful content originating from an AI agent connected to AutoBiz, please file an abuse report immediately:
Please include the offending phone number, conversation screenshots, date and timestamps. Reports are investigated within 24 hours. Accounts found in violation will face immediate shutdown and credit forfeiture.