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Refund & Cancellation Policy

Last updated: April 2026

1. Credit Refunds

AUTOBIZ operates on a pre-paid credit system. Credit refund eligibility depends on the following conditions:

  • Unused Credits: If you have not used any purchased credits, you may request a full refund within 14 days of purchase.
  • Partially Used Credits: Refunds for partially used credit packages are evaluated on a case-by-case basis.
  • Used Credits: Credits that have been consumed through AI processing or other platform services are non-refundable.

2. How to Request a Refund

  1. Email support@autobiz.lk with your refund request
  2. Include your account email and transaction details
  3. Explain the reason for your refund request
  4. Our team will review and respond within 5 business days

3. Account Cancellation

You may cancel your AUTOBIZ account at any time. Upon cancellation:

  • AI agent processing will stop immediately
  • You may request an export of your data within 30 days
  • Remaining unused credits may be eligible for refund per the conditions above
  • After 30 days, your data will be permanently deleted

4. Exceptions

Refunds will not be issued for:

  • Account suspensions due to terms of service violations
  • Credits consumed through normal platform usage
  • Service disruptions caused by third-party platform outages

5. Contact

For refund inquiries, contact support@autobiz.lk or WhatsApp 0729995959.