AutoBiz operates a flexible, pro-rated refund framework for Sri Lankan merchants. This policy details our strict 12-hour eligibility window, pro-rata deductions for consumed credits, post-12-hour finality, and 3-day bank settlement timelines.
Effective Policy Version: September 2026 · 100% Online Digital Platform · Sri Lanka
12 Hours
Refund Request Window
Eligible for any top-up strictly within 12 hours of the successful transaction.
Pro-Rata
Fair Deduction Model
You only pay for AI tokens, Whisper voice seconds, and Meta API utility charges consumed.
Post-12h
Wallet Balance Finality
After 12 hours, top-ups remain active indefinitely in your wallet balance with zero monthly decay.
3 Days
Direct Bank Settlement
Approved settlements paid back to originating Sri Lankan commercial bank accounts within 3 business days.
RULE 1
1. 12-Hour Refund Eligibility Window
AUTOBIZ operates a prepaid credit model for business messaging automation across WhatsApp, Instagram, and Facebook Messenger. To offer fair flexibility for Sri Lankan businesses while safeguarding platform computing resources:
Merchants may request a refund for any credit balance top-up or pre-purchased package strictly within 12 hours of the exact transaction timestamp (the moment the top-up is approved and credited to the wallet).
This 12-hour eligibility window gives merchants ample time to test their agent, inspect live conversation handling, and verify configuration while preventing retrospective refund exploitation after heavy messaging volume has been delivered.
RULE 2
2. Pro-Rata Deduction for Consumed Credits
While refunds are permitted within the 12-hour window, any credits that have already been consumed or used from that specific top-up before the refund request is received are strictly non-refundable. The refunded sum will only apply to the remaining, unused balance.
Refund Calculation Formula
Refund Amount = Top-Up Paid Amount - (Consumed AI Messages + Whisper Voice Notes + Meta API Fees)
Example A (Partial Consumption within 12 Hours):You topped up Rs. 5,000 at 10:00 AM. Between 10:00 AM and 2:00 PM, your bot processed 120 customer inquiries and transcribed 15 voice notes, consuming Rs. 750 in wallet credits. At 2:30 PM (4.5 hours later), you request a refund.
Example B (Zero Consumption within 12 Hours):You topped up Rs. 2,500 by bank transfer. No customer messages or campaigns were dispatched. You submit a refund claim 3 hours later.
Eligible Refund: 100% of the top-up (Rs. 2,500) is returned.
RULE 3
3. Post-12-Hour Purchases & Finality of Balances
Top-ups, credit bundles, or package activations for which no refund request has been submitted within the initial 12-hour window become strictly non-refundable thereafter.
After 12 hours from payment approval, no refunds, cancellations, chargebacks, or cash conversions will be granted for:
Change of business requirements, change of mind, or employee turnover.
Failure of customer demand or lower-than-anticipated chat traffic.
Temporary suspensions or phone number restrictions imposed directly by Meta for merchant policy infractions.
Unused credits remaining on account after 12 hours.
RULE 4
4. Refund Request Procedure & 3-Day SLA
To file a valid refund request within your 12-hour window, you must contact our online accounting desk via one of our official support channels:
Required Information:
Your registered AutoBiz account email address and business title.
Copy of the bank payment receipt or transaction ID.
Exact top-up date and time.
Your Sri Lankan bank account details for transfer: Bank Name, Branch, Account Number, and Account Name.
⏱️ Processing SLA: Once verified by our accounting team, approved refunds will be processed and credited back to your bank account within up to 3 working days (excluding Poya days and Sri Lankan mercantile holidays).
Merchants are never locked into long-term monthly contracts. You maintain full freedom to cancel or deactivate your AutoBiz account at any time directly through the dashboard. Upon account closure:
30-Day Data Export Grace Period:You have 30 calendar days from the date of account closure to download complete CSV archives of your contact CRM records, conversation histories, order logs, and appointment schedules.
Balances Outside 12-Hour Window Are Forfeited:Any existing credit balance that was topped up more than 12 hours prior to account closure is non-refundable and will be forfeited upon final cancellation.
Permanent Database Purge:After 30 calendar days, all business configurations, customer chats, and credentials will be permanently erased from our AWS servers, in accordance with our Privacy Policy.
RULE 6
6. AI Inherent Limitations & Error Disclaimers
As disclosed in our Terms of Service, the platform operates on probabilistic generative Large Language Models (Google Cloud Vertex AI Gemini and OpenAI Whisper).
AI models are probabilistic systems and can occasionally make conversational mistakes, misinterpret customer slang, or misquote item details.
Occasional AI hallucinations or linguistic misunderstandings do not constitute a system outage or service defect, and do not qualify for cash refunds outside the standard 12-hour unconsumed credit policy.
We provide full sandbox testing environments, knowledge base refinement tools, and 1-click human takeover to allow merchants to audit their bot before and during live customer interactions.
RULE 7
7. Platform Technical Faults & Credit Restoration
If an internal platform bug on AutoBiz prevented your AI from functioning or resulted in erroneous credit deductions, please report the incident to our technical support desk with conversation timestamps.
Upon forensic verification in our system logs, affected credits will be promptly restored to your wallet. Credit restorations are issued as platform wallet units and do not alter the monetary refund terms outlined in Section 1.
RULE 8
8. Billing Inquiries & Online Support Desk
For formal refund claims, tax invoices, bank transfer receipts, or merchant wallet balance inquiries: