AI Architecture & Training
AI Agent Setup & Knowledge Ingestion
AutoBiz operates as an autonomous, consultative sales associate. It understands colloquial buyer intent, explains product specifications, recommends in-stock catalog items, handles objections, and strictly enforces your business rules.
Trilingual Conversational Engine & Auto-Mirroring
Sri Lankan customer interactions rarely occur in formal textbook English. AutoBiz is pre-tuned to understand and respond natively across four linguistic registers:
Handles native script as well as colloquial romanized Singlish ("Kandy walata delivery thiyenawada? Me product eka stock thiyeda?") with automated language mirroring.
Full native script comprehension for retail, clinic, hotel, and service inquiries across northern, eastern, and central customer bases.
Consultative, friendly, or corporate tone presets with customized brand greetings and pre-approved objection handling rules.
Customer Voice Note Audio Understanding (OpenAI Whisper)
A significant portion of WhatsApp inquiries in Sri Lanka are sent as audio voice notes. AutoBiz processes incoming voice notes (.ogg / .wav / .m4a) in real time using high-accuracy speech-to-text models:
When a buyer texts or records a voice note explaining what they want, the AI extracts their product requirements, delivery location, or appointment time and responds with clear, structured text immediately.
Knowledge Ingestion: Website Scraping & Document Ingestion
Under Train AI (/dashboard/train-ai), rapidly index your business knowledge without manually retyping FAQs:
Enter your website or store URL. Our crawler extracts your about info, shipping policies, return guidelines, and product details into semantic vector chunks in under two minutes.
Upload price lists, product spec sheets, and warranty brochures (up to 10 MB). The engine splits documents into semantic chunks with high-density vector indexing.
The Knowledge-Gap Inbox (/dashboard/ai-questions)
AutoBiz continuously self-improves through an automated feedback loop:
When a customer asks a question that is not covered in your knowledge base (e.g. "Do you deliver to Jaffna on Sundays?"), the AI politely acknowledges it cannot verify the answer and logs the exact question in AI Questions (/dashboard/ai-questions).
You or your staff review the question, type the official answer once, and hit Approve & Train. The agent permanently learns the answer for all future customer interactions.
Strict Grounding & Zero Hallucination Guardrails
Generic AI bots hallucinate when asked about stock, discounts, or delivery times. AutoBiz implements strict guardrails:
- No Made-Up Prices: The agent quotes prices strictly from your verified product catalog and uploaded knowledge documents.
- No Fake Stock Commitments: If a customer asks for Size 42 and your inventory has 0 in stock, the agent explicitly informs them it is out of stock.
- Controlled Discretionary Discounts: The AI will never grant unapproved discounts unless explicitly configured in your profile rules.