In Sri Lanka, traditional web checkout forms suffer high drop-off rates. Customers browsing Facebook, Instagram, or TikTok prefer messaging the seller directly on WhatsApp to ask about sizes, colors, and delivery timelines.
However, managing orders manually across hundreds of WhatsApp messages creates major operational bottlenecks: missing addresses, unorganized bank transfer screenshots, and mislabeled parcels.
The In-Chat Checkout Revolution
AutoBiz replaces tedious checkout links with natural conversational order extraction. A customer can type: *"Mata black color medium t-shirt 2k ona Colombo delivery walata"*.
The AI instantly recognizes the SKU, checks live inventory stocks, confirms size and color availability, and requests any missing delivery details such as recipient name, mobile contact (+94 / 07X), and street address.
Cash on Delivery (COD) Automation
When the customer chooses Cash on Delivery, AutoBiz compiles an itemized order summary, includes standard shipping charges, and formats the recipient details ready for prompt dispatch with your preferred courier partner.
The order is instantly visible under the Orders dashboard (/dashboard/orders) with status CONFIRMED (Pending Dispatch), eliminating handwritten notes and lost orders.
Streamlined Bank Slip Receipt Capture
Direct online bank transfers via Commercial Bank (ComBank Q+ / Flash), HNB, Sampath Vishwa, BOC SmartPay, and FriMi are ubiquitous in Sri Lanka.
Previously, store owners had to manually open customer screenshots, zoom in on blurry reference numbers, and search across WhatsApp chat histories.
With AutoBiz, the customer uploads their payment screenshot directly in the WhatsApp chat. The receipt is automatically linked to the order in your dashboard:
Maintaining Full Merchant Control
While the AI acknowledges receipt and reassures the customer in seconds, final dispatch authority remains in your hands. You maintain full oversight to confirm that bank deposits are real and complete before shipping.