Small and medium enterprises form the backbone of the Sri Lankan economy. In recent years, social commerce has exploded across Instagram, TikTok, and Facebook, driving thousands of daily direct messages to local shops.
Here are real-world operational patterns from merchants using AutoBiz in Colombo, Kandy, and Galle:
Case Study 1: Colombo Fashion Boutique
A boutique in Colombo 03 receives 120+ inquiries daily across Instagram and WhatsApp. During seasonal launches, message volume triples. Before AutoBiz, two full-time staff spent their entire workday copy-pasting size charts and bank details.
With AutoBiz, the AI immediately answers size questions, provides photos of color variants from the hosted store, and extracts delivery details. Staff now focus strictly on packing orders, and the store saw a 38% increase in completed sales within 60 days.
Case Study 2: Kandy Dental & Wellness Clinic
A dental practice in Kandy struggled with missed evening inquiries. Potential patients inquiring after 6:00 PM often booked with other clinics before staff could reply the following morning.
By connecting AutoBiz to their Google Calendar, patient appointments are booked 24/7. Patients receive automated appointment confirmations and reminder notes on WhatsApp, reducing no-show rates by over 50%.
Case Study 3: Organic Produce Supplier in Galle
An organic grocery brand in Galle takes weekly delivery orders via WhatsApp. AutoBiz extracts product quantities, validates delivery locations against delivery route schedules, and verifies bank transfer receipts automatically.